Author: Edward Swete Kelly
What does a crisis management platform need to do well to work effectively for local government councils and municipal agencies?
A local council crisis management platform needs to do three things well: keep track of constituents
What should government procurement teams look for in an incident management platform?
Government procurement teams assessing an incident management platform should weigh three priorities beyond the feature list:
How do organisations handle a situation where multiple agencies need to respond to the same incident at the same time?
Organisations handle multiple agencies responding to the same incident by planning in advance who responds, giving
How do multi-agency emergency responses stay coordinated when each agency uses different systems and communication channels?
Multi-agency emergency response stays coordinated across different systems when a single central source of truth sits
What separates a purpose-built crisis management platform from a generic enterprise software tool adapted for incident response?
A purpose-built crisis management platform separates itself from adapted enterprise software through one capability: pulling collocation,
What are the common reasons crisis management platforms fail organisations during high-stakes incidents?
Crisis management platforms fail organisations during high-stakes incidents for one root reason: they were not configured
We had a near-miss last month and our debrief basically produced a PDF that nobody read: how do organisations actually learn from incidents?
Organisations actually learn from incidents when lessons are documented, linked across related incidents, turned into actionable
Why do incident reports always take so long to write after the fact even when you were managing the whole thing in real time?
Incident reports take so long because they are written retrospectively, reconstructing events from memory after the
After a major incident our post-event report took three weeks to write from memory: how do other organisations handle this?
Organisations avoid spending weeks writing a post-incident report from memory by logging proactively during the event,
What role does technology play in improving post-incident debrief and organisational learning?
Technology improves post-incident debrief and organisational learning by keeping lessons management inside the same platform that
What does a post-incident review process look like for a government agency after a major emergency?
A government agency’s post-incident review after a major emergency examines what happened, why, who responded and
What should government agencies look for when evaluating specialist incident management platforms over legacy or off-the-shelf solutions?
Government agencies evaluating a specialist incident management platform over legacy or off-the-shelf tools should weigh four