Retail & Facilities

Retail & Facilities

Your customers have an expectation every time they enter your premises. To grow and succeed you need to continually exceed those expectations. Doing this requires a robust incident management system that facilitates timely incident response and proactive identification of servicing and maintenance. Chronicler centralises all the information relevant to your premises allowing your staff to audit or monitor situations anywhere, anytime.

At Chronosoft we understand no two premises are the same – our solutions are highly customisable and adapt to match your operating best practices to help you delight your customers time and again.

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What Chronosoft can do for Retail & Facilities

Optimising Incident Response

Chronosoft triages jobs ensuring you respond to the highest priority every time.

Mobile application ensures all staff stay up to date with what is occurring.

Attach all reports, video images and photographs to the job to create a centralised point of reference.

Automatic, rule generated notifications ensure those who need to know are kept up to date at all times. 

Intelligent GPS and geospatial tools recommend the closest and most appropriate resource to deploy.

End-to-end job management ensuring individuals are monitored through the entire incident process.

Rostering and Staff Management

Controlled access to event information allows staff to submit availability & sign-up for events.

Ensure your staff have the right training before the event.

Keep rostered staff up to date via automated email & SMS messaging before & after events.

Build your own reports and analytics to understand trends and predict future service demand.

Staff driven accreditation and qualification process.

Rich fatigue management policy to ensure staff work hours match documented company policies.

Improved Decision Making

Geo-reference any location across your site so you can see the location of all incidents in real time.

 GPS track your crews so you can dispatch the closest resource.

Optimise staff efficiency by monitoring task completion cycles.

Visualise the spread of incidents over a period of time to improve your staff allocation.

Mitigating Risk

Every action and note created within the system is time stamped and un-editable.

Information from multiple platforms can be uploaded and linked to the one job.

At the conclusion of an event, incident reports can be automatically emailed to key individuals.

High level data analytics allow your team to make informed decisions.

Relevant Products


Operation and incident management

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Staff rostering and credential management

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Find out how Chronosoft can help your business